FAQ - Frequently asked questions
How do I place an order at Maseliving
You place an order here at Maseliving.dk by placing them in the shopping basket. Then press the shopping basket and checkout. Here you have to fill in the fields with name, address, delivery method and
When we have received your order, we will send you an e-mail with a receipt.
Remember that you have a 14-day right of withdrawal from the time the item is received, and that you have to be responsible for returning the item to us in intact packaging. You are responsible for the costs of sending the products back.
Have you received my order?
If you have received an e-mail with an order number, we have received your order. If you have not received an e-mail, contact us at firstname.lastname@example.org.
How long is the delivery time?
The delivery time is 1-4 working days if the item is in stock. If the item is not in stock, the delivery time is indicated under the product.
Do you offer free shipping?
For purchases over 300 DKK, free shipping is offered in Denmark.
Can I track my order?
When your order is dispatched, you will receive an email from GLS with Track and Trace so you can follow your package. Please note that it can take up to 24 hours before the package can be tracked.
How can I get more information about an item?
If you are missing information about an item or have a question, you can contact us at email@example.com
How do I return an item?
Maseliving offer a 14-day full right of return from the day you receive your items. The items must be returned unused and in original packaging and in the same condition as when received. Once we have received the items and approved the return, you will have the money in your account within 10 days.
You must pay for the costs associated with returning the item yourself.
Remember to attach the return slip, which you can find HERE
The return address is:
Harekaervej 5, PORT 2
4600 Koege, DENMARK
Note: returned items
Have you received my returned items?
It can take up to 10 working days before we have received and processed your returned items. If it takes longer than expected, you are welcome to contact us at firstname.lastname@example.org
How do I advertise a product?
All items are covered by the Sales Act's rules on a 24-month right of complaint. The right to complain means that you, as a customer, can complain about errors and defects in the product that have arisen within 24 months of purchase. The right of complaint does not cover errors, damage or wear that have occurred due to incorrect use, lack of maintenance or normal wear.
You can advertise by contacting us at email@example.com
Depending on the specific situation, you will receive further instructions after contact.
When you send us an email, please be as specifically as possible what the problem is, as well
I have received a wrong item, what do I do?
If you have received a wrong item, we are of course very sorry and ask you to contact us as soon as possible at firstname.lastname@example.org
Where do I pick up my items when I have chosen collection?
If you have chosen to collect your items, it is at our warehouse located at the address:
Harekaervej 5, PORT 2
4600 Koege, DENMARK
ALL PICKUPS MUST BE AGREED BEFORE IT IS POSSIBLE TO PICK UP THE ITEM.
After you have completed your order, you send an email to email@example.com to make an agreement regarding collection.
What is GOTS?
GOTS stands for "The Global Organic Textile Standard", which is an international, recognized standard for organic fibres, and the highest certification within the textile industry. This is your guarantee that the textile is produced in an environmentally correct and socially responsible way.
To get the certification, the GOTS organization sets strict requirements for a wide range of processes throughout the value and supply chain. This applies right from sowing and growing the cotton, to picking, transport, processing and warehouse storage. In addition to requirements for the textiles, there are also requirements for the workers' rights. These include minimum wages, working environment, working hours, minimum age and breaks.
All textiles from Maseliving are produced in a GOTS-certified factory.